Refund policy
Each Unnatural Fauna Club garment is made to order. Because products are produced specifically for each order, we do not accept returns or exchanges for change of mind, incorrect size selection, or color preference.
Please review the product information and size chart carefully before placing your order.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at support@unnaturalfaunaclub.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once we review the issue, we will work with you to make it right. Depending on the circumstances, this may include a replacement or refund at no additional cost to you.
You do not need to return a damaged or defective item unless we specifically ask you to do so.
Size and Color Selection
Because our garments are made to order, we cannot offer returns or exchanges when the wrong size or color has been selected by the customer.
Please check the size chart provided on the product page before ordering. If you have questions about sizing before placing an order, contact us at support@unnaturalfaunaclub.com.
Please note that garment-dyed products can have natural variations in shade and finish. Colors may also appear slightly different depending on your screen settings. These normal variations are not considered defects.
Order Changes and Cancellations
Orders may enter production shortly after they are placed.
If you need to request a change or cancellation, contact us as soon as possible at support@unnaturalfaunaclub.com.
We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered production.
Lost or Missing Orders
If your tracking information shows an unusual delay, or you believe your package has been lost in transit, contact us at support@unnaturalfaunaclub.com with your order number.
We will review the shipment information and help determine the appropriate next step.
If tracking shows that an order was delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier. We will assist where possible, but we cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered to the address provided at checkout.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately. If the order has not yet entered production or shipped, we will do our best to update the address.
Once an order has shipped, we may be unable to redirect or replace an order sent to an incorrectly provided address.
Refunds
When a refund is approved, it will be issued to the original payment method.
Please allow your bank or payment provider additional processing time after the refund has been issued.
Questions or Order Issues
If something isn't right with your order, contact us and we'll help.